Frequently Asked Questions (FAQ)
Everything you need to know about your sauna session, bookings, and safety.
Preparing for your visit
What to bring, when to arrive, and how to get ready for the heat.
What should I bring?
Please bring a towel, swimwear, and a bottle of water. We recommend bringing flip-flops or sandals for walking on the pier. If you forget anything, we offer towel and bathrobe rentals on-site.
Are there changing rooms and showers?
Yes, all our locations are equipped with changing rooms. We also have outdoor showers to rinse off salt water. Please note that at most locations, showers are cold-water only to provide the authentic Nordic experience!
Do I need to wear swimwear?
Yes, swimwear is mandatory in all our saunas and for fjord bathing, including during private sessions and cruises.
How early should I arrive?
We recommend arriving 10–15 minutes before your session starts. This gives you time to change and receive a brief safety orientation from our Sauna Master or Captain.
The Sauna Experience
What to bring, when to arrive, and how to get ready for the heat.
How many people can fit in the sauna?
Our standard saunas and cruises have a maximum capacity of 12 people. This ensures everyone has enough space to relax comfortably.
Can I bring my own music?
For Private Bookings and Sauna Cruises, you are welcome to connect your own music to our Bluetooth speakers. For Drop-in sessions, we provide a curated, relaxing playlist to ensure a peaceful atmosphere for all guests.
Is there a toilet on board?
Our Sauna Cruise boats are not equipped with toilets. For our stationary saunas at the pier, public or hotel toilets are available nearby. Please ask the Sauna Master for directions upon arrival.
Are there secure lockers for my belongings?
We do not have secure lockers at our locations. While you are welcome to leave your bags, clothing, and shoes in our changing areas or in designated spots on the boat, these areas are not locked.
What is "Aufguss"?
Aufguss is a sensory sauna ritual where a Sauna Master pours water mixed with essential oils on the hot stones and uses a towel to circulate the fragrant steam. It is an intense, relaxing, and meditative experience. Check our booking calendar for specific Aufguss sessions.
Food & Drink
What to bring, when to arrive, and how to get ready for the heat.
Can I bring my own alcohol?
Yes, guests are permitted to bring a maximum of 2 units of alcohol per person (e.g., 2 beers or 2 glasses of wine). Spirits and hard liquor are strictly prohibited for safety reasons. Glass bottles are not allowed inside the sauna.
Do you sell drinks or snacks?
Yes, we sell a selection of refreshing drinks and light snacks at our main locations.
Booking & Cancellations
Manage your booking: Rules on cancellations and moving your session.
Can I change or cancel my booking?
Yes. If you cancel more than 24 hours before your session, you get a refund (minus a 10% admin fee). If you cancel within 24 hours, the booking is non-refundable. You can reschedule for free once if you give us more than 24 hours' notice. See our full [Booking & Cancellation Policy] for details.
What happens if it rains, or in case of strong winds?
We love the rain! There is nothing quite like sitting in a hot sauna while it rains outside. We only cancel sessions if the wind is too strong (8–9+ m/s) or if there are safety concerns. If we cancel, you get a 100% refund.
Safety & Health
Your well-being is our priority: Guidance on lifejackets, health, and safe fjord bathing.
Is it safe to swim in the fjord?
Swimming in the fjord is a highlight of the experience, but it is done at your own risk. Our staff will inform you about water depth and safe entry points. Never jump from the boat unless the Captain has given permission.
Can children join?
Yes, children are welcome! However, minors must be accompanied by an adult at all times. Parents are responsible for assessing if their children can handle the heat and the cold water.
What if I have a medical condition?
If you have heart conditions, respiratory issues, or are pregnant, we recommend consulting a doctor before using the sauna. Always listen to your body and step out if you feel dizzy or uncomfortable.
Do you provide lifejackets?
Yes. Your safety is our absolute priority. We have approved lifejackets on board for both adults and children of all sizes. For our Sauna Cruises, lifejackets are easily accessible to everyone. For stationary saunas, lifejackets are available for those who feel more comfortable using one while fjord bathing.
Who is responsible for my safety during the session?
While our Sauna Masters and Captains provide a safe environment and clear safety instructions, all guests are responsible for their own safety and behavior. This includes following all house rules, using the sea at your own risk, and supervising any children in your group.
Locations
Where exactly are you located?
We have two main locations in Bergen:
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Moxy Hotel (Solheimsviken): Directly on the pier in front of the hotel.
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Marineholmen (Near BI): Located right on the water near the BI Business School. Detailed maps and directions are included in your booking confirmation email.