Frequently Asked Questions (FAQ)
Everything you need to know about your sauna session, bookings, and safety.
Preparing for your visit
What to bring, when to arrive, and how to get ready for the heat.
What should I bring? / What is included onboard?
We recommend bringing a swimsuit, towel, and drinking water. All essential sauna facilities are provided onboard, and optional rentals such as towels, bathrobes, and sauna hats are available.
What can I rent at the sauna?
Towels, bathrobes, and sauna hats are available to rent on-line (recommended) and on-site, making it easy to enjoy your sauna experience without bringing extra items with you.
Are there changing rooms and showers?
Yes, all our locations are equipped with changing rooms. We also have outdoor showers to rinse off the salt water. Please note that at most locations, the showers are cold water only, to provide the authentic Nordic experience. We also do not provide hair dryers.
Do I need to wear swimwear?
Yes, swimwear is mandatory in all our saunas and for fjord bathing, including during private sessions and cruises.
How early should I arrive?
We recommend arriving 10–15 minutes before your session starts. This gives you time to change and receive a brief safety orientation from our Sauna Master or Captain.
The Sauna Experience
Prepare for your Nordic sauna experience
What is the rooftop area used for?
The rooftop and deck area is used for cooling down, enjoying the views, socializing, and in some cases taking a cold plunge. It is part of the open-air relaxation experience.
How many people can fit in the sauna?
Our standard saunas and cruises have a maximum capacity of 12 people. This ensures everyone has enough space to relax comfortably.
How many people can fit in the sauna?
Our standard saunas and cruises have a maximum capacity of 12 people. This ensures everyone has enough space to relax comfortably.
Public or private sauna sessions?
A public session is a shared sauna session that you can book through our Drop-in sessions. During a public session, you may share the sauna with other guests who have booked the same time slot.
A private session means the sauna is exclusively reserved for you and your group, with no other guests joining during your booking.
What type of sauna is it?
Our saunas are traditional wood-fired sauna boats, designed to provide an authentic Nordic sauna experience on the water.
Is a captain or crew member provided?
Yes, a sauna master/captain is always present to welcome you at the start and end of your session and to assist you throughout the experience if needed.
Does the boat follow a route or stay in place?
Depending on the product booked (Private or Cruise) and weather conditions, the experience may be stationary at the pier (Private Sauna) or include a scenic cruise through Bergen’s fjords and harbor area (Sauna Cruise Experience).
Will the sauna be warm when I arrive?
Yes, the sauna is always pre-heated and ready for use at the start of your session
Can I bring my own music?
For Private Bookings and Sauna Cruises, you are welcome to connect your own music to our Bluetooth speakers.
Is there a toilet on board?
Our Sauna Cruise boats are not equipped with toilets. For our stationary saunas at the pier, public or hotel toilets are available nearby. Please ask the Sauna Master for directions upon arrival.
Are there lockers for my belongings?
We do not have secure lockers at our locations. You are welcome to leave your bags, clothing, and shoes in our changing areas or in designated spots on the boat.
What is "Aufguss"?
Aufguss is a sensory sauna ritual where a Sauna Master pours water mixed with essential oils on the hot stones and uses a towel to circulate the fragrant steam. It is an intense, relaxing, and meditative experience. Check our booking calendar for specific Aufguss sessions.
Drop-in Sessions
What to bring, when to arrive, and how to prepare for a shared sauna session.
How do drop-in sessions work?
Our drop-in sessions are shared sauna experiences where individuals and small groups enjoy the sauna together with other guests. You book a spot in a shared sauna session rather than reserving the entire boat privately.
Drop-in sessions become available 36 hours before the session time and can only be booked online. They are designed for individuals or small groups (under 3 people) sharing the sauna experience with others.
Food & Drink
What to bring, what is allowed onboard, and how food and drinks work during your sauna session.
Can I bring my own alcohol?
Yes, guests are permitted to bring a maximum of 2 units of alcohol per person (e.g., 2 beers or 2 glasses of wine). Spirits and hard liquor are strictly prohibited for safety reasons. Glass bottles are not allowed inside the sauna.
Do you sell drinks or snacks?
No, we don't sell drinks or snacks. Food is not allowed on board.
Booking & Cancellations
Manage your booking: Rules on cancellations and moving your session.
Can I change or cancel my booking?
Yes. If you cancel more than 24 hours before your session, you get a refund (minus a 10% admin fee). If you cancel within 24 hours, the booking is non-refundable. You can reschedule for free once if you give us more than 24 hours' notice. See our full [Booking & Cancellation Policy] for details.
What happens if it rains, or in case of strong winds?
We love the rain! There is nothing quite like sitting in a hot sauna while it rains outside. We only cancel sessions if the wind is too strong (8–9+ m/s) or if there are safety concerns. If we cancel, you get a 100% refund. You can check all sauna cruise departures via this link: https://www.citysauna.no/weather-status.
Safety & Health
Your well-being is our priority: Guidance on lifejackets, health, and safe fjord bathing.
Is it safe to swim in the fjord?
Swimming in the fjord is a highlight of the experience, but it is done at your own risk. Our staff will inform you about water depth and safe entry points. Never jump from the boat unless the Captain has given permission.
Is the cold plunge included?
Yes, the cold plunge is included with your sauna experience. It is completely optional, so you are welcome to use it if you feel like it, or simply enjoy the sauna and relax without it.
Can I choose the sauna temperature?
Yes, the sauna temperature can vary, and you are welcome to choose the level that feels most comfortable for you. Whether you prefer a milder heat or a hotter sauna experience, you can adjust your time inside accordingly to suit your preference.
Can children join?
Yes, children are welcome! However, minors must be accompanied by an adult at all times. Parents are responsible for assessing if their children can handle the heat and the cold water.
What if I have a medical condition?
If you have heart conditions, respiratory issues, or are pregnant, we recommend consulting a doctor before using the sauna. Always listen to your body and step out if you feel dizzy or uncomfortable.
Do you provide lifejackets?
Yes. Your safety is our absolute priority. We have approved lifejackets on board for both adults and children of all sizes. For our Sauna Cruises, lifejackets are easily accessible to everyone. For stationary saunas, lifejackets are available for those who feel more comfortable using one while fjord bathing.
Who is responsible for my safety during the session?
While our Sauna Masters and Captains provide a safe environment and clear safety instructions, all guests are responsible for their own safety and behavior. This includes following all house rules, using the sea at your own risk, and supervising any children in your group.
Locations
Where exactly are you located?
We have two main locations in Bergen:
-
Moxy Hotel (Solheimsviken): Directly on the pier in front of the hotel.
-
Marineholmen (Near BI): Located right on the water near the BI Business School. Detailed maps and directions are included in your booking confirmation email.
Is the sauna accessible for people with mobility issues?
Access varies depending on the location and boat type. Some of our docks and boats may have limited accessibility due to floating pontoons and ladder access. Please contact us in advance so we can advise the best suitable option for your needs (booking@citysauna.no).
Where to find us, how to get here, and what to know before arriving at the sauna.