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Terms & Conditions

Last update: 07/01/2026

Introduction

City Sauna aims to act honestly, fairly, and solution-oriented towards our customers. We expect our customers to act with the same respect and responsibility. These Terms & Conditions govern all purchases of services and products delivered by City Sea Sauna AS.

Bookings can be made via www.citysauna.no, by email, or by phone. A booking is binding once the customer has received written confirmation by email.

1. The Agreement

1.1 Scope

These Terms apply to the purchase of:

Drop-in sauna sessions (stationary, at the pier, 1–2 hours, up to 12 people)
Private sauna sessions (stationary, at the pier, 1–2 hours, up to 12 people)
Sauna Cruise (on the fjord in Bergen, 1–2 hours, up to 12 people)
Event bookings
Aufguss sessions as an optional add-on
Gift cards
Merchandise such as hats, drinks and similar products
Towel rental

1.2 Parties

Seller:

City Sea Sauna AS
Organisation no.: 926 033 972
Email: admin@citysauna.no
Mailing address: Professor Hansteens gate 76, 5006 Bergen, Norway.
Locations:

-In front of Moxy Hotel, Solheimsgaten 3, 5058 Bergen, Norway.

-Next to BI Buisness School, Kong, Chr. Frederiks gate 5, 5006 Bergen, Norway.

Buyer: the consumer or business placing the booking for services or products.

1.3 Prices

Prices are stated on our website or provided in writing. All prices are in NOK and include VAT where applicable.

City Sauna reserves the right to adjust prices at any time. Our price list is reviewed annually and may be adjusted to reflect:

Economic Inflation: Adjustments in accordance with the Consumer Price Index (CPI) to maintain the relative value of our services.
Service Investments: Price changes reflecting ongoing investments in our fleet, sauna facilities, and equipment upgrades to ensure a premium experience.
External Factors: Changes in government taxes, public duties, or significant fluctuations in utility costs (e.g., electricity) beyond the company’s control.

Note: Confirmed bookings that have already been paid in full are protected against subsequent price increases, except in the case of new or increased government-mandated taxes or duties.

2. Booking and Payment

2.1 Formation of Agreement

The agreement is binding for both parties when the buyer has submitted a booking request and received confirmation from the seller.

2.2 Payment

For bookings made on the website, 100% of the amount is charged at the time of booking.

For events and special arrangements, payment or invoice may be made as agreed.

The customer is responsible for checking all information in the booking confirmation.

2.3 Cancellation Due to Weather or Safety (by the company)

If City Sauna must cancel a booking due to weather conditions, safety considerations, or technical issues beyond our control, the customer will be offered the choice between:

A full refund of the total amount paid;
Rescheduling to another available time of the customer's choosing; or
Converting a Sauna Cruise booking to a Private session at the dock, including a refund of any price difference between the two services.

City Sauna will not charge any fees when the cancellation is caused by circumstances on our side. We will notify customers as early as possible if changes are necessary.

3. Cancellations, Changes & Right of Withdrawal

3.1 Cancellations (by the customer)

Customers may cancel their booking at any time, subject to the following terms:

Cancellations requested more than 24 hours before the scheduled start time: The customer will receive a refund of the total amount paid, minus a 10% cancellation fee to cover administrative and transaction costs.
Cancellations requested less than 24 hours before the scheduled start time: the booking is non-refundable (100% of the amount is charged).

How to Cancel: Cancellation requests must be submitted by email or phone. The cancellation time is determined by the timestamp of the email or the time the call is received.

Weather Conditions: Normal Norwegian weather conditions such as light rain or moderate wind do not in themselves entitle the customer to a free change or cancellation if City Sauna considers the service safe and feasible.

3.2 Right of Withdrawal

Under the Norwegian Right of Withdrawal Act, the right of withdrawal does not apply to time-specific leisure activities (Ref. Section 22 (m)). Consequently, bookings for sauna sessions, cruises, and events are binding once confirmed and are non-refundable. City Sauna is not obliged to offer a refund or rescheduling for confirmed bookings, as these services are reserved for a specific date and time.

However, City Sauna voluntarily offers a flexible cancellation option as described in Section 3.1.

3.3 Changes to Booking by the Customer

Customers may request to reschedule their booking to a different date or time. All changes are subject to availability and must be confirmed by City Sauna.

Fees for Rescheduling:

Changes requested more than 24 hours before the scheduled start time: The first change is free of charge. Any subsequent changes to the same booking will incur an administration fee of 10% of the booking value.
Changes requested less than 24 hours before the scheduled start time: A late rescheduling fee of 15% applies to all requests.

City Sauna will, as far as possible, attempt to accommodate requests for rescheduling, but this cannot be guaranteed and is always subject to availability.

3.4 Late Arrival and Use of Booking Time

The booked time slot includes the entire period the customer is permitted to use City Sauna’s facilities, including changing time, preparation time, and any instructions given by the crew.

Customers who arrive late are not entitled to:

An extension of the session,
Compensation for lost time, or
A partial refund.

Access to the sauna and premises is only permitted during the booked time slot. Early arrival or staying after the session has ended is not allowed unless explicitly authorised by the crew.

The customer is responsible for managing their time within the booked period. If the session must end at the scheduled time due to other bookings or operational requirements, the customer must vacate the sauna and premises immediately when instructed by City Sauna staff.

3.5 No-Show (Failure to Attend)

If the customer or group does not show up at the agreed time without prior notice, the booking is considered used and no refund will be given. The host will normally wait up to 15 minutes after the scheduled start time. After this, the capacity may be reassigned to other guests.

3.6 Group, Events and Commercial Bookings

Special conditions apply to large groups, corporate clients, and travel agents. These may include requirements for upfront deposits, earlier cancellation deadlines, and custom pricing for add-on services.

In the event of a conflict between these General Terms and a specific group contract, the terms of the specific contract shall prevail.

3.7 Late Payments & Overdue Invoices

Interest on Late Payments:

In accordance with the Norwegian Interest on Overdue Payments Act (Forsinkelsesrenteloven), City Sauna charges interest on any invoice not paid by the due date. The interest rate is set semi-annually by the Ministry of Finance (based on the Norges Bank key policy rate + 8%). As of July 2025, the applicable overdue interest rate is 12.25% per annum. (https://www.regjeringen.no/no/tema/okonomi-og-budsjett/renter/forsinkelsesrente-/id429404/)

Late Payment Fee (Gebyr):

In addition to interest, the following fees apply to overdue payments:

Private Customers (Consumers): A reminder fee (purregebyr) of NOK 35 will be added to any payment reminder sent 14 days after the original due date.
Corporate Customers (B2B): For business accounts, City Sauna reserves the right to charge the statutory "Standard Compensation for Recovery Costs" (Standardkompensasjon) of NOK 470 per overdue invoice, in accordance with the Forsinkelsesrenteloven § 3a. (https://www.regjeringen.no/no/aktuelt/forsinkelsesrente-og-standardkompensasjon-fra-1.-januar-2025/id3081265/)

If payment is still not received after reminders, the claim may be transferred to a debt collection agency (Inkasso), incurring further significant costs for the debtor. (https://lovdata.no/dokument/SF/forskrift/1989-07-14-562)

4. Customer Responsibilities

4.1 General Responsibilities

The customer agrees to:

Follow all safety instructions given by City Sauna and the vessel’s captain,
Treat the company’s equipment and facilities with care,
Promptly report any damage or irregularities that occur during their stay,
Assess their own health and physical condition before using sauna and bathing services,
The customer may be held financially liable for any damage caused by negligence or improper use.

4.2 Alcohol and Intoxication

For safety reasons, the following applies:

Guests may not arrive heavily intoxicated.
The captain and/or sauna master host may refuse boarding or terminate the session if guests are considered too intoxicated or behave irresponsibly.
If the session is terminated due to intoxication or unsafe behaviour, the customer is not entitled to a refund.
The use of illegal drugs is strictly prohibited.

4.3 Swimming and Use of the Sea

Swimming and use of the surrounding water is undertaken entirely at the guest’s own risk. The following rules apply:

Follow Instructions: Guests must at all times follow the instructions given by the crew, captain, or sauna master.
Jumping: Jumping into the water is strictly prohibited unless explicitly authorized by the staff (due to safety regarding water depth and boat traffic).
Health & Safety: We strongly advise against combining high heat and alcohol consumption with swimming.
Flotation Devices: For your safety, City Sauna recommends using an approved flotation device or life jacket when entering the water.
Hygiene: Please take a quick shower to rinse off salt water before re-entering the sauna.

4.4 Health and Self-Assessment

Each guest is responsible for assessing their own health before using the sauna and participating in swimming activities. Sauna use is not recommended for individuals with, for example:

Heart disease or serious cardiovascular conditions,
Uncontrolled high blood pressure,
Severe respiratory diseases,
Pregnancy (without prior consultation with a doctor),
Any other condition for which a doctor has advised against sauna use.

In case of doubt, guests should consult a doctor before using the sauna. City Sauna is not responsible for health consequences arising from the guest’s failure to assess their own medical condition.

4.5 Liability for Personal Belongings

Guests are responsible for their own personal belongings (including mobile phones, watches, jewellery, clothing and similar items). City Sauna is not liable for loss, damage or theft of guests’ belongings.

4.6 Conduct and Behaviour

To ensure safety and comfort for everyone, the following conduct rules apply:

Guests must behave respectfully and must not disturb other guests, neighbours or crew.
Dangerous or irresponsible behaviour is not permitted.
Instructions from the captain and hosts must be followed immediately.
Vandalism and deliberate damage may result in financial liability.

In the event of serious or repeated breaches of these rules, the session may be terminated without any right to a refund.

4.7 Children and Minors

The following rules apply for children and minors:

Children and minors under a certain age must be accompanied by a parent or responsible adult.
Accompanying adults are responsible for the safety of children at all times.
The captain may refuse boarding if it is assessed that safety for children cannot be adequately maintained.

4.8 Damage and Extra Cleaning

The customer is financially responsible for any damage caused to the vessel, sauna, furniture, or equipment resulting from negligent, reckless, or intentional behavior.

City Sauna reserves the right to charge the customer for:

Repairs & Replacement: The full cost of repairing or replacing damaged property.
Extra Cleaning: Fees required for extraordinary cleaning due to incidents such as vomit, excessive drink spills, broken glass, or other biological waste.

Payment of Damages:

By accepting these terms, the customer authorizes City Sauna to charge these costs to the payment method used at the time of booking. Alternatively, payment may be requested via VIPPS or invoice, due immediately upon receipt.

4.9 Capacity and Maximum Number of Guests

For safety and regulatory reasons, the following applies:

The maximum number of guests on board or inside the sauna is determined by City Sauna (normally up to 12 people per session) and must not be exceeded.
The captain or sauna master may refuse boarding or ask one or more guests to leave if capacity limits are exceeded or if weight distribution or safety considerations require it.

If guests fail to comply with capacity or safety instructions, City Sauna may terminate the session without any right to a refund.

5. Special Terms & Safety

5.1 General

City Sauna prioritises safety. The company may cancel or change services if weather conditions, technical issues, or other safety-related assessments make this necessary. The customer is not entitled to compensation beyond a refund of the amount paid or rescheduling by agreement.

5.2 Stationary Sauna (at the pier)

The booking may be cancelled in cases such as:

Wind speeds of 8–9+ m/s from North/North-West,
Extremely dry weather resulting in high fire risk,
Technical issues or other safety-related concerns.

5.3 Sauna Cruise (at sea)

The booking may be cancelled in cases such as:

Wind speeds of 8–9+ m/s from any direction,
Storms, rough seas, poor visibility, or other unsafe conditions.

The captain has full authority to start, interrupt, or end a voyage or activity if this is considered necessary for safety reasons.

5.4 House Rules

Smoking is not allowed in the sauna or indoor areas.
Shoes are not allowed inside the sauna.
Guests must respect the time slot of their booking.

5.5 Insurance and Compliance

City Sauna maintains the necessary business insurance. If guests act in violation of safety rules or terms and this results in damage that is not covered by insurance, the customer may be held financially liable for the loss incurred by the company.

6. Force Majeure

City Sauna cannot be held responsible for failure or delays in delivering services resulting from circumstances beyond the company’s control, such as extreme weather, power outages, mandatory shutdowns, accidents, or other events considered to be force majeure.

7. Gift Cards

Validity: Gift cards are valid for 12 months from the date of issue.
No Cash Value: Gift cards cannot be exchanged for cash.
Non-Transferable: Gift cards are digital, nominative and registered to the recipient’s email address.
Security & Loss: Lost or stolen gift cards will not be replaced. Customers are responsible for the security of their gift card. In the event of loss or theft, please contact us immediately to deactivate the card.

8. Marketing Communications

Customers may opt-in to receive newsletters and marketing communications from City Sauna. Such consent is voluntary and is not a condition of purchase. If you have opted-in, you may withdraw your consent at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

9. Personal Data (Overview)

City Sauna processes personal data in accordance with applicable privacy legislation (GDPR and Norwegian law). Please see our full Privacy Policy below for further details.

10. Dispute Resolution

Complaints must be submitted to the seller within a reasonable time. The parties shall attempt to resolve disputes amicably. If this is not successful, the consumer may contact the Norwegian Consumer Council:

Norwegian Consumer Council

Phone: +47 23 400 500

Web: www.forbrukerradet.no

Privacy Policy

City Sea Sauna AS – www.citysauna.no

1. Data Controller

City Sea Sauna AS is the data controller for personal data collected through www.citysauna.no, booking tools, Google services (Analytics, Ads), Meta Ads, as well as email and phone communication.

2. Personal Data We Process

2.1 For Bookings

Name
Phone number
Email address
Date, time, and type of service
Number of participants
Payment information (handled by third parties, not stored by us in full)

2.2 For Corporate and Event Bookings

Company name
Organisation number
Contact person
Invoice and payment details

2.3 Technical Data from the Website

IP address
Device and browser information
Usage patterns and visit statistics
Advertising-related data (Google Ads, Meta Ads)

3. Purposes of Processing

We process personal data in order to:
Manage and fulfil bookings and payments,
Provide customer support and administration,
Comply with legal obligations (including accounting),
Conduct marketing where the customer has given consent,
Analyse and improve our website and services.

4. Legal Basis

We process personal data in accordance with GDPR Article 6 (1) as follows:

(b) Contract: to perform the services you have booked,
(c) Legal obligation: to comply with accounting and reporting requirements,
(a) Consent: for marketing and certain analytical purposes,
(f) Legitimate interests: for statistics, security, and improving our services.

5. Storage Period and Deletion

Booking and transaction data are normally stored for up to 5 years, in accordance with Norwegian bookkeeping rules.
Customer service communications are stored for as long as necessary to handle and document your inquiry.
Marketing data is deleted once you withdraw your consent.

6. Your Rights

As a data subject, you have a range of rights regarding the personal information we hold about you. You may exercise any of the following rights:

Right of Access: Request access to the personal data we hold about you and receive a copy of it.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data where the legal conditions for deletion are met.
Right to Restriction of Processing: Request that we limit how we process your data under certain circumstances.
Right to Object: Object to the processing of your data based on our legitimate interests.
Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format to transfer to another service.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please send your request to: admin@citysauna.no.

Response Timeframe and Process

Standard Timeframe: In accordance with GDPR, we aim to respond to all legitimate requests without undue delay and at the latest within one month of receipt.
Extensions: If your request is particularly complex or if you have submitted multiple requests, we may extend this period by a further two months. If an extension is required, we will inform you within the first month and provide the reasons for the delay.
Identity Verification: To protect your privacy and security, the response period begins once we have successfully verified your identity. This ensures that personal data is only released to the authorized individual.

7. Use of Processors and Third Parties

We use the following data processors and service providers:

Wix website hosting and operation
Wix Payments / Stripe / Charge/ Vipps – payment processing
Google Analytics and Google Ads
Meta Ads (Facebook/Instagram) / Facebook Pixel
External accounting provider

These parties process personal data only on our behalf and in accordance with data processing agreements and applicable legislation.

8. Contact Information

If you have questions regarding our processing of personal data, you can contact us at:

Email: admin@citysauna.no

Mailing address: Professor Hansteens gate 76, 5006 Bergen, Norway